Frequently Asked Questions
FAQ
These FAQs cover general information. For location-specific questions, please visit our Locations page and choose your destination.
No. We do not require a minimum number of rental days, making it easy to book short trips, single-day adventures, or last-minute rentals.
Yes. All of our vehicles are equipped with 4WD and are approved for off-road and beach use. Always follow local laws, posted signage, and safe driving guidelines.
Use our website to search your travel dates and times to select the vehicle you desire. Book the vehicle and pay with any major credit card. We do not accept debit cards. If you’re using a foreign credit card usually you need to call your issuing bank or credit card customer service to approve the charge (and damage deposit) before it will successfully process.
We require a $250 damage deposit if you use your own insurance. It is refunded after you return the vehicle with no damage or excessive wear and tear (example: ripped tires). It must also be returned with a full tank of gas unless you select the option of prepaid fuel refill. Payment for the rental itself is due in full at the time of booking to secure your reservation. If you book online and do not pay for the rental then the vehicle you selected will still be available for anyone else to rent over your rental dates. The Damage Deposit will be automatically charged to your credit card on file 5 days before your rental begins.
We require documentation of auto insurance that will cover your rental vehicle for comprehensive, collision and liability coverage. The document must show the name of insured drivers, effective dates over your rental period, insurance company name and the policy number.
If you do not meet the Insurance requirements you can opt to use our protection coverage options.
Premium Collision Damage Waiver & Liability – $59.99/Day Premium coverage bundle covers up to $35k to the rented vehicle less $1,000 deductible, third-party liability coverage and medical coverage for you and your family following an accident, as well as coverage for personal belongings. $600 Damage Deposit Required as a Credit Card Hold.
Collision Damage Waiver & Liability – $54.99/Day Provides liability insurance, a mandatory legal requirement, and covers up to $35k in damage done to the vehicle less a $1,000 deductible. $600 Damage Deposit Required as a Credit Card Hold.
Liability Coverage – $32.99/Day Provides liability insurance which is a mandatory legal requirement.
To honor the reservation, all prices are final after booking. We don’t allow further discounts after the rental reservation is made.
Cancellation Fee Applies: Reservations less than $1000 have $100 Cancellation Fee. Reservations over $1000 have 10% Cancellation Fee to cover credit card processing fees.
You may cancel your reservation up to 72 hours prior to your scheduled reservation time.
You may use your personal auto insurance if it provides comprehensive, collision, and liability coverage for rental vehicles. Documentation is required.
Optional protection coverage bundles are available during booking if you prefer not to use your own insurance.
Pickup instructions are provided after booking. Vehicles are conveniently available near the airport, allowing you to get on the road quickly after arrival. Rideshare services are also an option.
For each driver, we require:
- A valid driver’s license
- Proof of auto insurance
- Full payment for the rental
- A signed rental agreement
The first driver is included. Additional drivers may be added for a small fee, with a maximum of four drivers per rental.
All drivers must be at least 21 years old. Drivers under 25 may be subject to a young driver fee.
All rentals include unlimited miles.
Lost or damaged keys are the renter’s responsibility and replacement costs will apply.
For reservations less than $1,000 you may cancel your reservation for a refund less a $100 cancellation fee up to 72 hours prior to your reservation start time. For reservations over $1,000 there is a 10% credit card processing fee instead of the $100 fee. *Note: During the holiday/high seasons a one (1) week notice is required to cancel for refund.
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Yes. Early and late pickups can be accommodated with advance notice. We operate year-round.
We offer newer vehicles, professionally installed lift kits, off-road-approved setups, fast airport access, and consistently top-rated customer reviews — with safety and reliability as our top priorities.
